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As indies’ store count grows, a summons to improve their game swells— one store at a time By

 Angel Abcede, Senior Editor/Content Development Coordinator, CSP

 

The growth of the independent class—those retailers with one to 25 stores—has prompted a call to arms: cleaner sites, friendlier staff and an inspired customer experience.

Sure, it’s nothing that the forward-thinking chains aren’t also doing. But at 63% of the industry, indie operators have a big role in the ongoing effort to improve the c-store experience. It’s a focus of NACS and its incoming chair—and fellow independent—Jack Kofdarali.

CSP spoke with a number of independent operators to identify their strategies, struggles and successes toward becoming better operators—raising the bar for themselves and the industry as a whole.

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